Refund policy

Last updated: 3 November 2026. This is a translation; the French version prevails.

The lyrics are free and you approve them before paying: you know what you’re buying. Here is what happens if something goes wrong.

You don’t like the song

You get one free new creation per order, with the same lyrics, from your song’s page (“I don’t like the song”). A delivered song you don’t like is not refunded.

We refund you if…

• you paid but your song couldn’t be created, even after our intervention;
• you were charged twice for the same order;
• your order was refused by our moderation after payment.

How to ask

Message us on WhatsApp with your order code and the number that paid. We reply within 48 hours. The refund goes back to the same payment method (Mobile Money or card), usually within 7 days. Operator fees may remain at your expense.